Refund policy

Return & Refund Policy

Please note that wallpaper, fabric, and made-to-order pillows are non-refundable and non-returnable, as they are produced and cut specifically for your order. We strongly recommend ordering swatches in advance to ensure you are satisfied with the color, texture, and scale before placing your final order.

All products are carefully inspected and securely packaged prior to shipment. Upon delivery, the customer is responsible for promptly inspecting the order. Any defects, damages, or discrepancies must be reported to us in writing within five (5) business days of delivery and prior to any cutting, installation, or use. Claims received after this period, or after the product has been altered in any way, will not be accepted.

To start your claim please contact us at hello@ashleywoodsonbailey.com. 

Refused Shipments or Undeliverable Packages

Refused shipments, undeliverable packages due to customer error (e.g., incorrect address), or failure to accept delivery will not be eligible for a refund. In such cases, the customer remains responsible for all shipping charges and applicable restocking or reshipment fees. If a package is returned to us, we may re-ship the order at the customer’s expense, subject to confirmation.

Signatures, Delivery Confirmation

High-value or custom orders will require a signature upon delivery. Delivery confirmation provided by the shipping carrier (e.g., UPS, FedEx, USPS) will serve as proof of receipt. Once delivery is confirmed, liability for loss or damage passes to the customer, and we are no longer responsible for the item.

By placing an order, the customer agrees to these terms of sale.